PRIVACY POLICY

At Woven Soul, your privacy matters. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

1. INFORMATION WE COLLECT

When you browse or purchase from Woven Soul, we may collect the following information:

Personal information you provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by our payment providers)

Order information

  • Products purchased
  • Transaction history
  • Delivery and tracking details

Website usage information

  • Device and browser information
  • Pages viewed and interactions
  • IP address and cookies

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Arrange delivery and provide tracking updates
  • Communicate with you about your order and any related support
  • Improve our website experience and performance
  • Prevent fraud and maintain website security
  • Send updates or newsletters (only if you choose to subscribe)

You may unsubscribe from marketing emails at any time using the link in the email.

3. PAYMENTS

All payments are processed securely through our payment partners. Woven Soul does not store or have access to full payment card details. 

4. THIRD-PARTY SERVICES

Our website is hosted on third-party platforms and service providers (including Shopify) that help us operate our store and deliver services to you. These providers may collect and process personal information only as needed to perform their services.

5. SHARING YOUR INFORMATION

We only share personal information when necessary to operate our store and deliver your order, including with:

  • Payment providers (to process transactions)
  • Shipping partners (to deliver your order)
  • Website and analytics providers (to improve performance)

We do not sell or rent your personal information to third parties.

6. ADVERTISING & MARKETING

We may use advertising platforms (such as Meta) to share relevant updates or show Woven Soul advertisements. These platforms may use cookies or similar technologies to deliver content based on browsing behaviour.

You can adjust your ad preferences through your browser settings and platform controls.

7. COOKIE POLICY

Cookies are small data files stored on your device when you visit a website. They help us provide a smoother browsing experience and understand how our website is used.

We may use cookies to:

  • remember your preferences and shopping cart
  • enable essential website functions (such as checkout)
  • understand website traffic and performance
  • support marketing and advertising (where applicable)

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website functions, including cart and checkout performance.

8. DATA RETENTION

We retain personal information only as long as necessary to:

  • fulfill your order
  • provide customer support
  • comply with legal and accounting requirements

9. YOUR RIGHTS 

Depending on your location, you may have the right to:

  • request access to the personal information we hold about you
  • request corrections or updates
  • request deletion of your data (subject to legal requirements)
  • opt out of marketing communications at any time

To make a request, please contact us using the details below.

10. SECURITY

We take reasonable steps to protect your personal information, including using secure platforms and trusted service providers. However, no method of transmission or storage is completely secure.

11. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

12. INTERNATIONAL CUSTOMERS

Woven Soul operates from Indonesia, and your information may be processed and stored in countries where our service providers operate. By using our website, you consent to this processing. 

13. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

14. CONTACT

If you have any questions about this Privacy & Cookie Policy, you may contact us at:

Email: notes@shopwovensoul.com

WhatsApp: +62-818-0304-0123